Privacy Policy

Overview

This privacy policy explains how Michetti Ventures collects, uses, stores, and protects personal information when customers use this website, create accounts, submit preorder requests, ask about products, or interact with our services.

We collect, use, and disclose personal information for reasonable business purposes and in line with Alberta and Canadian privacy expectations, including Alberta's Personal Information Protection Act where applicable.

Information We Collect

We collect only information reasonably needed to operate Michetti Ventures and provide our services. Depending on how you use the site, this may include your name, email address, phone number, account username, password reset information, pickup preferences, preorder item, quantity, pickup location, preferred pickup date, request notes, order status, and customer communications.

If future delivery or shipping features are added, we may collect mailing address, delivery preferences, or shipping information needed to fulfill those services.

Account and Website Information

When you create an account, we may collect login credentials, account preferences, saved preorder history, account activity, and related customer profile information. Passwords are stored using protected methods and are not visible to Michetti Ventures staff in plain text.

To operate and secure the website, we may collect limited technical information such as browser type, device information, IP address, login session activity, security information, and basic website functionality data.

How We Use Information

We use personal information to manage accounts, process preorder requests, coordinate pickup or delivery where offered, prepare products, contact customers about timing or availability, respond to questions, provide customer service, maintain business records, improve services, prevent fraud or abuse, troubleshoot technical issues, and protect website security.

We may retain information where reasonably required for tax, accounting, audit, legal, fraud prevention, security, and operational recordkeeping purposes.

Payments

We do not collect or store credit card numbers directly. When online payment is available, payment may be completed through Square or another trusted third-party payment processor. Payment providers handle card entry, payment processing, receipts, payment security, and payment-related privacy practices.

Sharing of Information

We do not sell customer information. We may share limited information only when reasonably necessary to operate the business, coordinate preorder fulfillment, arrange delivery where offered, support artisan or vendor fulfillment, respond to customer requests, process payments, comply with legal requirements, investigate misuse, prevent fraud, or protect customers, accounts, website systems, artisans, vendors, collaborators, and Michetti Ventures operations.

We do not share personal information for unrelated third-party marketing.

Cookies and Sessions

Our website may use limited cookies or similar technologies to maintain login sessions, support account security, remember preferences, prevent fraud, and keep the website working properly. Future website analytics or customer features may be added as the portal grows.

Communications

By creating an account, submitting a preorder request, placing an order where available, or contacting us about products, you consent to receiving communications reasonably needed for business operations. These may include account notices, password reset messages, pickup reminders, delivery updates, order confirmations, availability changes, scheduling updates, substitutions, service announcements, or security notices.

Future newsletters or optional marketing messages may require additional consent where applicable.

Security

We take reasonable steps to protect customer information through password protection, access controls, security monitoring, fraud prevention practices, and reasonable technical safeguards. No internet-based system can guarantee absolute security, and customers are responsible for keeping their login credentials confidential.

Your Choices

You may contact us to ask about your account information, request corrections, request account review, or ask about privacy concerns. Some records may need to be retained for business, tax, accounting, audit, fraud prevention, security, operational, or legal reasons.

Customer accounts may be archived or restricted on request where appropriate. Accounts with no business activity may be eligible for deletion at our discretion, but order history, communications, financial records, security records, and required business records may be retained where reasonably necessary.

Minors

Customers must be 18 years of age or older, or have permission from a parent or legal guardian, to create an account, submit preorder requests, or use Michetti Ventures services that require account information.

Future Services

As Michetti Ventures grows, services may expand to include online ordering, customer dashboards, saved preferences, delivery scheduling, shipping options, marketplace-style artisan offerings, loyalty programs, or additional business services. This privacy policy applies to future Michetti Ventures website features unless a separate policy is posted.

Policy Updates

We may update this privacy policy from time to time. Updated versions will be posted on this website with a revised date. Continued use of the website or services after updates are posted means you accept the revised policy.

Contact

Questions about privacy, customer accounts, personal information, or policy concerns may be directed through the contact methods listed on the Michetti Ventures contact page.

Governing Law

This privacy policy is governed by the laws of Alberta and applicable Canadian laws.